Practical Emotional Intelligence: Emotional Labour
I must confess it is only recently that I heard of this phrase. Emotional labour was first defined by the noted sociologist Arlie Hochschild in her book, The Managed Heart: The Commercialization of Human Feeling, as “the management of feeling to create a publicly observable facial and bodily display.” It’s essentially putting on an act to affect the emotional state of others in a way that meets the expectations of an employer. Naturally, all employers expect their workers to obey company.....
Read MoreBook Review: Cialdini’s Pre-suasion
Robert Cialdini’s 1984 book Influence: The Psychology of Persuasion has sold over three million copies and has been translated into thirty languages. The book brought science to the art of persuasion, and set out the famed Six Principles of Influence: social proof, reciprocation, authority, liking, scarcity and consistency. This is a good 10 minute summary of the work. Someone recently recommended that I read his new book Pre-suasion. This book is about research into “Priming”. .....
Read MoreA Tale of Two Leadership Gurus
Less than a week into the new year and already I have two articles about Leadership in my in-tray. The first is by Dr. Travis Bradberry (Author of #1 bestselling book, Emotional Intelligence 2.0, and president of TalentSmart, world’s leading provider of emotional intelligence.) titled 8 Paradoxical Habits Of Wildly Successful People. The second is by Dr. Jeffrey Pfeffer (Professor of Organizational Behaviour at the Stanford Business School) titled Getting beyond the BS of leadership literatu.....
Read MoreSome views on Empathy
I was recently sent an interesting TED talk by Dr. Helen Riess, Associate Professor of Psychiatry at Harvard Medical School, titled The Power of Empathy. One of the interesting parts of the talk is how she forms a mnemonic out of “empathy” to describe performance enhancing techniques for improving one’s empathy. E stands for Eye Gaze: Forming eye contact is critical first step in developing empathy. Dr. Reiss does not mention it but a very good tip for developing empathy is look at someon.....
Read MoreChris Golis - Author
"Put in a sales perspective, I loved your presentation! I got a lot from what you talked about and I will read your book."
Peter Morris, Executive Officer, Lomax Financial Group
Your presentation on 'Lifting your Level of Emotional Intelligence" to 10 CEOs scored an average 8.9 out of 10 for the topic and 8.5 for the presentation which is great. A couple of the attendees gave you a 10 out of 10, and the comments were:
- Great presentation. Very informative.
- Excellent presentation.
- made me think.
Christi Spring CEO Institute. - web www.ceo.com.au.