The biggest Emotional Intelligence blunder of 2013?
Know Yourself, Know Your enemy, 100 battles, 100 victories. Every Chinese I have asked knows this famous admonition by Sun Tzu. The application to emotional intelligence is profound. To be a successful general you must know the emotional drivers of yourself and your enemy. Both Julia Gillard and Tony Abbott have a strong will to win, which is necessary component in any politician desiring the top job. Indeed Julia’s will to win is probably even stronger than Tony’s. While having a stro.....
Read More“We don’t see things as they are. We see things as we are.”
Emotional Intelligence (EQ or EI) can be defined as the ability to understand, manage, and effectively express one's own feelings, as well as engage and navigate successfully with those of others. According to Talent Smart, 90% of high performers at the work place possess high EQ, while 80% of low performers have low EQ. Emotional Intelligence is absolutely essential in the formation, development, maintenance, and enhancement of close personal relationships. Unlike IQ, which does not change sign.....
Read MoreThe Emotional Intelligence of the Chinese
After a week in Shanghai, I am now in Beijing launching the Mandarin version of my emotional intelligence selling book, Empathy Selling. Great fun and I was asked by Leading Company editor, Kath Walters, to write a blog on the emotional intelligence of the Chinese. Here are some random thoughts. One aspect of Emotional Intelligence is self-mastery of one’s emotions. The Chinese are often considered by Westerners as inscrutable. My reaction is to the contrary, they are very strident. It may .....
Read MoreThe Body Language Myth
There I was, sitting in an audience of middle level managers, listening to a talk about corporate etiquette and communication when it appeared – the dreaded slide on body language. For those who have not seen the slide it looks something like this. The Importance of Body Language in Communication: The 7% – 38% – 55% Rule. 7% relates to the words we use 38% refers to your tone of voice 55% refers to your body language. I don’t know how many times I have seen this slide in presenta.....
Read More"Put in a sales perspective, I loved your presentation! I got a lot from what you talked about and I will read your book."
Peter Morris, Executive Officer, Lomax Financial Group
Your presentation on 'Lifting your Level of Emotional Intelligence" to 10 CEOs scored an average 8.9 out of 10 for the topic and 8.5 for the presentation which is great. A couple of the attendees gave you a 10 out of 10, and the comments were:
- Great presentation. Very informative.
- Excellent presentation.
- made me think.
Christi Spring CEO Institute. - web www.ceo.com.au.

