Emotional Road Maps and Emotional Intelligence

In my previous blog on the What is the Best Definition of Emotional Intelligence I promised to write a blog about Charles Wolfe and how Emotion RoadMaps lead to Organizational Effectiveness.  Here is the blog.

This 60 minute webcast Follow the Emotion Roadmap to Organizational Effectiveness explains the process that I will try to summarise and critique.

The presentation begins with this slide that I really like.

In the current zeitgeist of victim blaming others it is great to see someone proposing that people do have agency and the first step to succeeding in life is to realise “If it is to be; it’s up to me.”

The next slide sums up the process

As you can see the Emotion Roadmap is a 4-stage process: Analyis, Ideal, Gap Analysis, and Execute.  A gap analysis is a method of assessing the differences in performance between a business’ information systems or software applications to determine whether business requirements are being met and, if not, what steps should be taken to ensure they are met successfully. Gap refers to the space between “where we are” (the present state) and “where we want to be” (the target state).

As can be seen all the analysis is based on emotions and feelings.  In particular this view is reinforced in the Gap Analysis where Wolfe recommends the use of the MSCEIT emotional intelligence test.

Wolfe then presents a case study about a manager named Linda Roberts who started as a IT systems developer and now looking to climb the management ladder.  He begins the case study with a terrific section on Leadership & Core Competencies.  As a five minute discussion about how you succeed in climbing the corporate ladder it is one of the best I have ever heard.  Wolfe then provides an excellent discussion in the Linda Roberts case study.

To me the chink in the analysis is when Wolfe is discussing how to develop a future strategy for Linda.   He argues (correctly) that what you need to do is work out what are the dominant motivations for Linda and her superiors.  He gets there through discussion and using the MSCEIT.  If he and Linda had a knowledge of temperament and knew the 7MTF, they would get there in five minutes.  Linda is dominated by the Politician and Doublechecker components.  The strategies that Wolfe recommends are the correct ones and it is a good case study on Emotional Intelligence.

The first step in improving emotional intelligence is to improve your self-awareness.  In my online video course and coaching programs the first step is to do the PEQAS.  It is free and takes five minutes to do.  It provides a quick analysis of what you believe are your dominant 7MTF components.  If the returned profile resonates with you then do consider doing the this online-video course: Introduction to Practical Emotional Intelligence: The 7MTF.  Note students are entitled to a full refund within 30 days of their initial payment.



Add Your Comment

Chris Golis - Author


"Put in a sales perspective, I loved your presentation! I got a lot from what you talked about and I will read your book."

Peter Morris, Executive Officer, Lomax Financial Group

Your presentation on 'Lifting your Level of Emotional Intelligence" to 10 CEOs scored an average 8.9 out of 10 for the topic and 8.5 for the presentation which is great. A couple of the attendees gave you a 10 out of 10, and the comments were:

- Great presentation. Very informative.

- Excellent presentation.

- made me think.

Christi Spring CEO Institute. - web www.ceo.com.au.