4 Business Ideas That Changed the World: Emotional Intelligence

4 Business Ideas That Changed the World is a special series of podcasts from the Harvard Business Review. Each week, an HBR editor talks to world-class scholars and experts on the most influential ideas of HBR’s first 100 years, such as disruptive innovation, shareholder value, and scientific management.  You may listen to the final podcast on Emotional Intelligence here (45 mins).


Discussing emotional intelligence with HBR executive editor Alison Beard are:

  • Daniel Goleman, psychologist and author of Emotional Intelligence
  • Susan David, psychologist at Harvard Medical School and author of Emotional Agility
  • Andy Parks, management professor at Central Washington University

The Podcast begins with an outstanding history of the development of Emotional Intelligence.

Note that Daniel Goleman has now removed Motivation as one of his EQ domains.  I use this as a simple screen on the competence of an “EQ expert”.  If the person includes motivation as a domain of EQ, I end the communication.

Goleman also disowns the subtitle to his seminal book: Emotional Intelligence: Why It Can Matter More Than IQ.  In the podcast he says it was put there by an editor in the publisher and it was a mistake.  He firmly states there are numerous fields where IQ is more important than EQ and vice versa.  So if your “EQ Expert” claims EQ is always more important than IQ again you have reason to end the communication.

A great section of the podcast is when David and Parks describe what happened to them when they first read Goleman’s book in particular their moment of epiphany.

Another good section is how Goleman handled the criticism of emotional intelligence.   He admits that the EQ self-reporting tests are flawed but says 360 reviews are better and now providing better data.

Another interesting point made by Parks is that his course to develop emotional intelligence in leaders is 12 weeks long.  All three make the point that improving your EQ is a learnable skill and can be increased through training unlike IQ.

What I did find fascinating this podcast was total omission of any mention of temperament (your genetic emotional predisposition) in the podcast.

It is my strong belief that the secret to lifting your emotional intelligence is to learn and use a model of temperament such as the 7MTF.  You do not need to invest 12 weeks of your time.  Instead if you want to quickly increase your EQ consider doing my practical emotional intelligence courses.  Do the basic 7MTF course for an investment of A$25 and 5 hours of your time and you will dramatically increase your EQ competency in days and your performance potential.

This blog was first published on LinkedIn on 15 November 2011.




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Chris Golis - Author


"Put in a sales perspective, I loved your presentation! I got a lot from what you talked about and I will read your book."

Peter Morris, Executive Officer, Lomax Financial Group

Your presentation on 'Lifting your Level of Emotional Intelligence" to 10 CEOs scored an average 8.9 out of 10 for the topic and 8.5 for the presentation which is great. A couple of the attendees gave you a 10 out of 10, and the comments were:

- Great presentation. Very informative.

- Excellent presentation.

- made me think.

Christi Spring CEO Institute. - web www.ceo.com.au.